Customer Service Representative - CSEA (Remote)

About the role

The Customer Service Representative answers questions and resolves problems initiated by insureds and carriers via telephone, mail, and e-mail. Most questions concern coverage, claims, cost, or billing and may require research or referral to resolve. This role significantly contributes to business retention efforts.

Responsibilities

• Provide excellent customer service via phone to clients.
• Maintain accurate customer service history notes regarding client calls, changes to benefits, policies, etc., to allow efficient handling of future calls.
• Assist with processing client requests received via mail, fax, and email.
• Update and maintain customer records in the administration system.
• Process and analyze new business transactions, policy transactions, and correct company records to adjust errors.
• Mail specified forms and route completed forms for processing.

Requirements

• High School diploma or General Education degree (GED).
• 1-2 years of relevant customer service and/or call center experience.
• Previous experience working within the insurance, healthcare, or similar industry is highly desired.
• Proficient PC user skills with various computer software programs including MS Word, Outlook, Excel, etc.
• Bilingual ability to effectively communicate with Spanish-speaking customers is desired but not required.

About the company

One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, the combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem.

Pay

$17.50 - $17.50 hourly.