Customer Service Representative - CRM

Benefits

• Dental insurance
• Health insurance
• Vision insurance

Position Overview

We are seeking a Customer Service Representative with experience using Gorgias or similar helpdesk platforms. This role focuses on responding to customer inquiries, resolving issues quickly, and maintaining a high level of customer satisfaction across many different mediums (phone calls, chat, social media, emails).

Key Responsibilities

• Manage daily customer support tickets using Gorgias
• Respond to inquiries via email, chat, and social channels
• Handle order issues (shipping delays, lost packages, refunds, replacements) based on approved methods.
• Work within Shopify to review and manage orders
• Maintain basic macros and workflows in Gorgias
• Ensure timely responses and accurate resolutions
• Respond to customer inquiries and resolve complaints related to orders, deliveries, and products
• Print, review, and process incoming online and wholesale orders
• Cook up and coordinate order details with production and shipping teams

Preferred Qualifications

• Experience using Gorgias, Zendesk, or similar helpdesk software
• Experience with Shopify or ecommerce platforms
• Strong communication skills both via phone and written
• Detail-oriented and organized
• Able to handle multiple tickets efficiently
• Customer-first mindset!!
• Previous customer service or administrative experience preferred (food industry/ecomm experience is a plus)
• Basic computer proficiency (email, spreadsheets, order systems)
• Able to multitask and stay organized in a fast-paced environment
• Professional demeanor and attention to detail
• Experience in food manufacturing, distribution, or wholesale environments
• Familiarity with order processing or inventory systems

Compensation

$22.00 - $25.00 per hour