Customer Service Representative (Concierge)

About the role

The position involves providing exceptional customer service to clients through phone and email interactions, ensuring all requests are handled efficiently and professionally.

Responsibilities

• Handle incoming client inquiries via phone and email
• Resolve customer issues promptly and effectively
• Process orders and track shipments
• Update customer records and maintain accurate contact information

Requirements

• Excellent communication skills
• Proficient in Microsoft Office Suite
• Ability to work independently and manage multiple tasks
• High school diploma or equivalent

Qualifications

• Experience in customer service preferred
• Knowledge of basic accounting principles beneficial

Skills

• Strong problem-solving abilities
• Attention to detail
• Customer-focused attitude

Benefits

• Flexible schedule options
• Competitive compensation package
• Professional development opportunities

Pay

The pay range for this position is $18.00 - $22.00 per hour.

Schedule

Schedules vary based on department needs, but typically include a mix of day and evening shifts.

Location

Rochester, NY