Customer Service Representative - Computer Proficient

About the Role

As a key member of our customer service team, you'll be the friendly voice and helpful hand that supports our customers, dealers, and visitors. If you're organized, tech-savvy, and love helping people, we'd love to meet you.

Responsibilities

• Respond to customer inquiries in a professional, timely, and solutions-oriented manner
• Partner closely with the Drafting Team to coordinate the distribution, review, and tracking of CAD drawings
• Maintain strong relationships with customers and dealers, ensuring drawings, revisions, and related documentation are uploaded and communicated accurately
• Monitor and respond to customer voicemails and email inquiries on a daily basis
• Enter and maintain warranty information within the Syspro ERP system
• Maintain accurate customer records, files, and documentation
• Prepare and distribute customer communications, reports, and supporting documentation
• Provide administrative support, including basic accounting and clerical functions
• Collaborate effectively with cross-functional teams to support departmental objectives
• Perform additional duties and special projects as assigned

Requirements

• At least 1 year of customer service experience
• Strong interpersonal, verbal, and written communication skills
• Experience working within CRM systems and customer databases
• Salesforce and/or Syspro experience strongly preferred
• Proficiency with Microsoft Office, including Word, Excel, and Outlook
• Strong organizational skills with exceptional attention to detail
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment
• Knowledge of basic clerical procedures and customer service best practices
• Demonstrated ability to provide a high level of customer service while maintaining professionalism and accuracy