Customer Service Representative (Commercial)

About the role

FLOFORM Countertops is a company with 16 branches and 5 manufacturing facilities across the Pacific Northwest and Western Canada. Established in 1961, they are recognized as one of North America's Best Managed Companies. They are currently expanding and are seeking a Customer Service Representative (CSR) to support their Commercial division.

Responsibilities

• Prepare estimates by interpreting blueprints and completing measurements
• Aid customers in person, by phone, and via email
• Process orders, quotes, and payments accurately and efficiently
• Maintain up-to-date pricing and communicate timelines, delays, and product details
• Guide customers through product selection and upsell where appropriate
• Cook with internal departments to ensure smooth project execution
• Resolve customer concerns and escalate issues when needed
• Ensure accuracy in pricing, invoicing, and order details
• Maintain detailed customer records and proactive communication throughout the process

Requirements

• A high school diploma or equivalent
• 2+ years of customer service experience (industry experience preferred)
• Experience reading blueprints and completing take-offs/measurements (1–2 years preferred)
• An interior design background is a plus
• Strong computer skills (Microsoft Office and ability to learn new systems)
• Excellent communication and problem-solving skills
• A high attention to detail and strong organizational abilities
• Basic math skills
• A valid driver’s license and ability to pass a background check

Qualifications

• High school diploma or equivalent
• 2+ years of customer service experience (industry experience preferred)
• Experience reading blueprints and completing take-offs/measurements (1–2 years preferred)
• An interior design background is a plus
• Strong computer skills (Microsoft Office and ability to learn new systems)
• Excellent communication and problem-solving skills
• A high attention to detail and strong organizational abilities
• Basic math skills
• A valid driver’s license and ability to pass a background check

Skills

• Customer service skills
• Interpreting blueprints and taking measurements
• Computer proficiency (Microsoft Office)
• Communication and problem-solving skills
• Attention to detail
• Basic math skills

Benefits

• Competitive pay: $19–$23/hour (DOE)
• Comprehensive benefits package: Medical, Dental, Vision, and Prescription coverage
• Company-paid Life & AD&D Insurance
• Employee Assistance Program (EAP)
• Flexible Spending Accounts (Medical & Dependent Care)
• 401(k) with company participation
• A stable, growing company with long-term career opportunities
• A supportive, team-oriented workplace culture

Pay

$19–$23/hour (DOE)

Schedule

Full-Time