Customer Service Representative - Cold Storage

Position Summary

MEDLOG Cold Storage/C&K Holdings is a leader in the cold chain supply industry, specializing in the importing and exporting of high-quality products. We are committed to excellence, customer satisfaction, and compliance with industry standards.

Work Location

Shift: 1st Shift: 8am-5pm

Responsible for

• Crucial first-line communication with our customers
• Communicates with customers concerning both inbound orders and outbound shipments in their direction
• Gathering general data, details for a variety of customer inquiries
• Literally listening to customer feedback, which often requires further communication with facility management
• Data entry, documentation, and document filing

Primary Tasks & Responsibilities

• Comply with the facility food safety and food defense requirements as outlined in the current BRCGS standard
• Scheduling of inbound and outbound appointments
• Processing of inbound and outbound appointments
• Manage available inventory for orders
• (Product locations and product status)
• USDA Import and Export documentation
• Verify inbound and outbound paperwork for accuracy and billable charges
• Carrier and broker interaction
• Filing and record retention
• Customer communication via email and telephone
• Warehouse and inventory support
• Handling confidential information with discretion
• Ability to identify and resolve administrative issues, minimizing business disruptions

Knowledge & Skill Requirements

• High School Diploma or equivalent
• Basic reading, writing and arithmetic skills required
• Computer literate with the ability to learn company’s software applications
• Professional appearance and providing a positive company image
• Strong interpersonal and communication skills
• Time management and self-awareness skills
• Strong sense of urgency and ability to meet deadlines
• High level of attention to detail
• Highly organized with the ability to multitask
• Follow practices and procedures through the Hazard Analysis Critical Control Point System (HACCP)

Benefits

• 401(k) 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Job Type

Full-time