Customer Service Representative - Chimney Sweep Dispatcher

YOUR DAY-TO-DAY IN THIS POSITION

Every day at Max the Chimney Sweep is an adventure! As the customer service guru and dispatcher extraordinaire, you are the driving force behind our operations. Each shift, you start your day by managing a flurry of incoming calls, skillfully assessing customer needs, and dispatching our expert chimney sweep technicians. With your exceptional customer service skills, you build strong relationships through open and transparent communication. When challenges arise, you maintain your composure, swiftly providing effective solutions. Your administrative prowess shines through as you keep meticulous records, ensuring accurate customer information and well-organized account documents. Your dedication to going the extra mile always makes a lasting impact, leaving customers fully satisfied and impressed by our team!

MAX THE CHIMNEY SWEEP: OUR STORY

At Max the Chimney Sweep, we've been providing exceptional chimney services since 1978. As a family- and faith-based business, we value customer satisfaction and strive to make a positive impact on people's lives. Our reputation for honesty, openness, and professionalism has made us an industry leader. We take pride in being experts in our field and exceeding our customers' expectations. We could not do what we do without our exceptional team. That is why we provide a family-like culture, great pay, and opportunities for advancement! Join us and become part of a team that is passionate about making a difference!

WHAT WE NEED FROM YOU

- High school diploma - Experience in customer support or client services - Excellent dispatching skills - Superb phone and active listening skills - Experience with CRM systems and practices Familiarity with QuickBooks would be beneficial!