Customer Service Representative, Carson Dellosa

About the role

IXL Learning, a leading provider of personalized learning products, seeks a dedicated and customer-focused individual to join the Carson Dellosa Customer Care team. Carson Dellosa, part of IXL Learning, offers a wide range of educational materials to inspire learning everywhere.

Responsibilities

• Develop and maintain knowledge of IXL Learning and Carson Dellosa products, pricing, promotions, and company values to support customers.
• Process customer orders accurately using ERP and order management systems.
• Promptly answer customer inquiries via phone, email, Salesforce, and e-commerce platforms.
• Log customer interactions in Salesforce, track ongoing issues, and follow up to ensure full resolution.
• Absorb and resolve issues related to online orders, including payment, inventory availability, shipping, and website-related questions by collaborating with internal teams.
• Set up new customer accounts, update contact records, and ensure all logs are precise and complete.
• Provide exceptional customer service by communicating professionally and effectively with customers both verbally and in writing.
• Collaborate with Sales, Operations, Distribution, and other departments to resolve customer issues and improve the overall customer experience.
• Help improve processes by sharing ideas with management.
• Demonstrate flexibility to work overtime or adjusted schedules as business needs require.
• Maintain a clean and safe work environment by following all established safety policies and immediately reporting unsafe conditions or incidents.

Requirements

• Bachelor’s degree
• 1-2 years in a related role, experience with online marketplaces like Amazon and Walmart is preferred
• Strong communication and interpersonal skills with ability to build positive relationships with both internal teams and external customers
• Ability to handle customer inquiries tactfully and resolve issues effectively
• Experience providing administrative support in an office environment
• Highly organized, detail-oriented with the ability to exercise good judgment in decision making
• Quick learner who demonstrates initiative
• Energetic, positive person who works well with others
• Ability to prioritize tasks and work efficiently

Qualifications

• Must be able to work in the Carson Dellosa office in Greensboro, NC

Skills

• Customer service skills
• Communication skills
• Organizational skills
• Problem-solving skills

Benefits

• Flexible schedule
• Professional development opportunities
• Competitive compensation package

Pay

• $18 - $20 per hour

Schedule

• Full-time position