Customer Service Representative - Carlsbad, CA

Location: Carlsbad Village Faire

About the role

The Customer Service Representative greets and creates a welcoming atmosphere for our customers and clients. You are charismatic, full of energy, and happy to help in any way you can. Responsible is your middle name. You never disappoint because it’s not in your nature. Good under pressure. You don’t fold and get overwhelmed easily. Proficient in basic computer skills in the parking revenue control system. Able to work with minimal supervision. Able to communicate professionally and effectively. Open to feedback, differing opinions and other points of view. Timely and demonstrates sense of urgency. Excellent teambuilding and interpersonal skills. A team player.

Responsibilities

• Greet customers, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Assist customers in lanes, and the parking facilities; help direct traffic if required.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude.
• Move through facilities monitoring areas and looking for customers in need of assistance.
• Contribute to general maintenance of the garage – wiping down surfaces and equipment, picking up trash/debris, etc.
• Basic troubleshooting of minor equipment failures.
• Complete miscellaneous duties as assigned.

Requirements

• Education: High school diploma or GED preferred but not required.
• Experience: Strong customer service experience. Familiarity with Westfield UTC is preferred but not required. Parking industry experience is preferred but not required.

Skills

• Willingness to be