Customer Service Representative - Call Center

Role Overview: This position involves delivering exceptional customer service via phone and electronic channels, primarily within a banking environment. The role includes resolving inquiries, complaints, and requests related to deposits, loans, and treasury management by utilizing thorough knowledge of bank systems and procedures. Key Responsibilities Provide best-in-class customer support, ensuring client satisfaction and relationship maintenance.Coordinate solutions for banking-related issues, escalating complex cases as necessary.Advise and train internal teams on processes and systems to support customer service efforts.Promote bank products and services to meet client needs and enhance profitability. Qualifications & Skills 1–3 years of related experience, preferably in banking customer service.Experience in call center operations and dispute resolution required.Advanced computer proficiency essential.Ability to complete 5 weeks of onsite training in Rosemont; after training, work schedule from 11:30am–8:00pm. Additional Details: Candidates must reside in Illinois or Indiana, be authorized to work in the U.S., and be unemployed or underemployed to qualify for services. Benefits include dental, medical, and vision coverage.