Customer Service Representative, Call Center
Hackney Education · Newburyport, MA · 1 mo ago
On-siteCustomer ServiceFull-time
About the role
This position is responsible for providing exceptional customer service across a variety of inbound communication channels, supporting both customers and staff by resolving routine account related requests, answering questions, and completing service related tasks. The role also supports customers with a wide range of bank products and services, including deposit and loan accounts, digital channels and payment services.
Responsibilities
- Provide exceptional customer service across various inbound communication channels
- Solve routine account-related requests and answer questions
- Support customers with a wide range of bank products and services
- Navigate multiple systems to assist customers effectively
- Commit to delivering accurate, timely support while adhering to bank policies and regulatory requirements
Requirements
- Customer-focused and detail-oriented
- Comfortable navigating multiple systems
- Committed to delivering accurate, timely support
- Experience with banking products and services
- Ability to follow bank policies and regulatory requirements
Qualifications
- High school diploma or equivalent
- Experience in a customer service role preferred
- Strong communication skills
- Basic computer skills
Skills
- Excellent customer service skills
- Detail-oriented
- System navigation skills
- Banking product knowledge
Benefits
- 100% paid medical
- 100% paid dental
- 100% paid vision insurance
- 401(k) match up to 10%
- Life insurance
- Pet insurance
- Disability plan
- Pension plan after 2 years of service
- Generous vacation and paid-time off
Pay
The pay for this role is competitive and commensurate with experience.
Schedule
The schedule for this role is full-time, working in-office at the Bank's Retail Operations Center in Newburyport.
Benefits
- 100% paid medical
- 100% paid dental
- 100% paid vision insurance
- 401(k) match up to 10%
- Life insurance
- Pet insurance
- Disability plan
- Pension plan after 2 years of service
- Generous vacation and paid-time off