Customer Service Representative, Business Office

About the role

Performs intermediate level of accounting work related to processing customer requests and payments.

Responsibilities

• Research and reconcile customer account activity utilizing office equipment including but not limited to: Computers, Microfiche viewers, Calculators, Multifunctional devices, Skip tracing software, Identify verification software
• Assist customers, employees, and others in person, via telephone, and electronic communications with service/refund requests, account inquiries, service/billing/payment disputes, and emergency situations.
• Negotiate arrangements for payment of gas bills; provide information regarding governmental agencies and special assistance programs.
• Analyzes customer usage and payment history and processes field service orders, Electronic Work Queues, and customer payments.
• Maintain logs and/or records including but not limited to: Customer payments, Duplicate bills, Service orders, Account adjustments, Accounts requiring follow-up actions, Bill breakdowns, Customer complaints, Social service agency pledges
• Regular and reliable attendance is required in performance of job.
• Employee may be required to perform additional duties as assigned.

Qualifications

Education Requirements: Bachelor's degree in or related field preferred; or an equivalent combination of education and additional work experience. (Typically, one and a half to two years of relevant experience is equivalent to one year of formal education.) This role typically calls for two to four years of relevant experience; (Minimum of one-year relevant experience is required). (Education can substitute for experience if applicable. Typically, one year of formal education is equivalent to one and a half to two years of relevant experience.)

Experience: Knowledge of use and function of office equipment applicable to position