Customer Service Representative - Brokerage
Ruan Transportation Management Systems · Des Moines, IA · 4 days ago
Full-time
Hybrid schedule: mix of on-site at the Ruan Campus in downtown Des Moines and remote work each week.
Schedule: Monday - Friday, 7:30 AM - 4:30 PM.
About the role
CSR ensures that loads are prepared correctly in the TMS for coverage by the Broker Team, including load building and acceptance, appointment scheduling, and more. Interfaces directly with customers and cooperates with the Account Management team to cultivate customer relationships.
Responsibilities
- Carry out the Company's organizational values and operate in accordance with applicable laws, regulations, and Company policies.
- Schedule pick-up and delivery of loads.
- Utilize preferred communication and scheduling methods/platforms per customer.
- Enter loads into the system, either by manually building or through EDI acceptance.
- Alert customers to assessorial instances and operational occurrences as applicable.
- Review scorecards with the Manager of Business Development and Accounts along with Account Managers to improve service for each account.
- Assist in troubleshooting OSD/Claims/RMA situations by providing factual, concise, and collaborative communication between the customer, appropriate Ruan personnel, Operations Manager, and Account Manager.
- Perform other job-related duties and special projects as required.