Customer Service Representative- Blaine (Part Time)

About the role

CorTrust Bank’s mission is to profitably deliver high‑quality customer service that meets the financial needs of its community, businesses, and citizens. The Customer Service Representative directly supports customers and front‑line operations by engaging with customers, processing teller transactions, and performing administrative duties. This part‑time position works 20–30 hours per week.

Responsibilities

• Communicate professionally and courteously with internal and external clients, adhering to phone etiquette policies.
• Respond to general inquiries and use knowledge of bank areas to properly direct calls and inquiries.
• Ask questions to recognize client needs, recommend products and services, and refer to business partners when possible.
• Accurately complete teller transactions such as cash and check deposits, check cashing, credit payments, withdrawals, and more.
• Demonstrate accurate cash handling and reporting, including balancing drawers and ATMs, filing Currency Transaction Reports (CTRs), and monitoring cash levels.
• Adhere to all CorTrust policies and handbooks, complete required security and regulatory training, and maintain customer privacy and confidentiality.
• Process reports, run proof work, and complete general ledger maintenance and reconciliation.
• Perform other duties as assigned.

Qualifications

• Combination of education and experience sufficient to perform primary duties with little supervision.
• Ability to manage multiple projects simultaneously and adapt to system, process, product, and service changes.
• Strong reasoning, problem‑solving, and critical‑thinking skills.
• High level of integrity, personal diplomacy, and respect.
• Knowledge of Federal banking regulations and industry workflow is a plus (not required).
• Willingness to abide by all bank policies, procedures, and Federal banking regulations.

Benefits

• Competitive compensation package.
• Paid time off.
• Service awards.
• Community service opportunities.

Schedule

Part‑time, 20–30 hours per week.