Customer Service Representative | Billing Support (Bilingual) $20 p/hr
About the role
Training class begins December 18th, 2026. This position requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Candidates must be bilingual in English and Spanish and have availability to work a variety of shifts including late night/overnight.
Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. You will work in a fast-paced environment alongside a great team of helpful co-workers, navigating multiple computer programs and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect.
Responsibilities
- Talking to many different types of people from across the country
- Answering inbound phone calls from customers related to billing inquiries
- Empathizing with customers while accurately addressing their billing needs and meeting high customer service standards
- Establishing and growing professional, positive relationships with Spectrum customers
- Collaborating with management on customer issue escalations
- Representing a Fortune 100 company with professionalism and courtesy
Required qualifications
- Education: High school diploma or equivalent
- Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
- Language: Bilingual in English/Spanish
Preferred qualifications
- Experience: 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center
- Technical skills: MS Office, computer skills, typing
- Skills: Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service
- Abilities: Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient
Benefits
We offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
About Spectrum
Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond connectivity solutions, Spectrum also provides local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. The team keeps customers connected to what matters most in 41 states across the U.S.
Job ID: CCS114 2026-83746