Customer Service Representative - Billing II (Bilingual - English/Spanish)

About the role

Start date: October 19th.

As a Billing Customer Service Representative, you'll provide members with the information they need to make better decisions about their health, helping them get access to the right care the first time. You'll provide compassionate and empathetic support to up to 70 callers daily, offering guidance, support, and resolution for escalated issues.

This role offers the opportunity to bring your compassion for others while building your career.

Responsibilities

• Answer a high volume of calls from patients or their representatives, evaluating and responding to all aspects of billing inquiries, including translating medical terminology into easy-to-understand information.
• Research, troubleshoot and resolve complex billing issues and customer complaints, taking all steps to ensure full resolution.
• Thorough navigation of the Quest Billing System and other applicable applications.
• Maintain tracking log of all patient contacts.
• Perform additional projects or tasks based on business need.
• Maintain all compliance and HIPAA regulations at all times.

Qualifications

• Bilingual: English and Spanish.
• Must be 18 years or older.