Customer Service Representative - Billing

Our client operates in the healthcare diagnostics industry, providing services that support patients and healthcare providers. They address the challenge of delivering accurate and timely diagnostic information, which is critical for effective patient care. The company offers extensive benefits and support programs to its employees, reflecting its commitment to health, well-being, and professional development.

About the Opportunity

The Customer Service Representative - Billing is responsible for providing compassionate and effective support to a high volume of callers daily, addressing billing inquiries and concerns. This role plays a key part in enhancing customer satisfaction by delivering clear guidance and support, as well as supporting team members with expertise and resources. The position contributes to the organization by ensuring positive customer interactions and maintaining strong internal and external relationships.

Responsibilities

• Deliver exceptional customer service to 50 or more callers per day with empathy and professionalism
• Provide guidance and support related to billing inquiries
• Serve as a resource or subject matter expert for team members
• Build and maintain strong relationships with customers and colleagues
• Work scheduled shifts Monday through Thursday 8:30am – 5:00pm EST and Friday 7:30am – 4:00pm EST
• Perform occasional overtime as needed based on business requirements
• Participate in on-the-job training aligned with individual schedules

Requirements

• Ability to handle high-volume customer interactions with empathy
• Strong communication and interpersonal skills
• Willingness to support team members and share knowledge
• Flexibility to work the specified schedule including occasional overtime

Pay

Pay rate starting at $17.20 per hour plus potential annual performance bonus. Salary offers consider skills, experience, education, certifications, and market factors.

Benefits

• Medical, supplemental health, dental, and vision insurance for full-time employees
• Well-being programs and annual no-cost health assessment
• Mental health support programs
• Vacation, health/flex time, and six holidays plus one additional day off
• Financial coaching services
• 401(k) with company match up to 5% after 12 months
• Employee stock purchase plan
• Life and disability insurance with buy-up options
• Flexible spending accounts
• Matching gifts program
• Education assistance
• Career advancement opportunities