Customer Service Representative - Bilingual Spanish (Public Service Representative 3)

About the role

The Department of Consumer & Business Services (DCBS) is a progressive business regulatory state agency dedicated to the mission of protecting and serving Oregon's consumers and workers while supporting a positive business climate. The position is within the Workers' Compensation Division (WCD), which administers, regulates, and enforces the laws and administrative rules governing the Oregon workers' compensation system.

Responsibilities

• Frontline first point of contact for the public regarding Workers' Compensation Division and DCBS Director's office inquiries.
• Provide administrative support to WCD program areas by performing general office tasks, conducting electronic system specific research, interacting with internal and external customers and stakeholders through web-based and telephonic means, and general clerical support.

Requirements

• Two years of experience in customer service, one year of which must include explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations.

Qualifications

• Spanish bilingual skills are required for this position. The successful candidate must be able to speak, read, write, and interpret Spanish fluently, earning 5% more than the salary listed on this announcement.

Skills

• Reception or front desk related experience.
• Demonstrated experience with multi-line phones.
• Experience with administrative tasks such as scheduling meetings, taking meeting minutes, and data entry.
• Strong organizational skills.

Benefits

• Rewarding work in a productive and creative environment.
• Colleagues who are passionate about public service.
• Work/life balance, 11 paid holidays a year, and a competitive benefits package.
• Advancement and learning opportunities that will help grow your career with the State of Oregon.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Pay

The salary range listed is the non-PERS eligible rate. If you are already a participating PERS member or once you become PERS eligible after 6 months of employment, the salary range will increase by 6.95% and the required 6% employee retirement contribution will be deducted from your pay.

Schedule

Due to the nature of the duties performed by this position, telework is not available.