Customer Service Representative - Bilingual in Spanish

Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best.

About the role

Cintas is seeking a Customer Service Representative to provide customer service to both internal partners and external customers through various activities.

Responsibilities

• Answer customer calls and provide prompt issue resolution
• Data entry
• Assist in account reconciliation
• Prepare reports and invoices
• Process new accounts and orders
• Make outbound customer calls to obtain information and/or provide follow-up to resolve customer issues
• Occasional miscellaneous projects

Requirements

• 1+ years' customer service experience
• High School Diploma/GED; Bachelor's Degree preferred

Skills

• Experience with heavy inbound and outbound calls and transferring calls (preferred)
• 3+ years' business-to-business account support (preferred)
• Proficiency with Microsoft Office (Word, Excel, and Outlook) and intranet/internet
• Experience with proofreading and editing documents

Benefits

• Comprehensive and competitive medical, dental, and vision benefits, with premiums below the national average
• Four different medical plan options; one plan offered at zero cost
• Competitive pay
• 401(k) with company match, profit sharing, and Employee Stock Ownership Plan (ESOP)
• Disability, life, and AD&D insurance, 100% company paid
• Paid time off and holidays
• Skills development, training, and career advancement opportunities

Schedule

• Full time
• 1st shift