Customer Service Representative - Bilingual

About the Role

As a Uline Bilingual Customer Service Representative, you'll build customer relationships, provide solutions, and deliver legendary service. Join a family-owned company where exceptional training and tools set you up for long-term career success.

Responsibilities

• Process customer orders, make product recommendations, and handle account inquiries using world-class technology.
• Be a product and solutions expert, answering product, pricing, and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email, and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Requirements

• High school diploma or equivalent; Bachelor's degree preferred.
• Excellent problem-solving, listening, and communication skills.
• Prior customer service experience is a plus, but training is provided for eager learners.
• Bilingual (English/Spanish) - fluent in both verbal and written forms.

Qualifications

None specified beyond the requirements listed above.

Skills

• Problem-solving
• Communication
• Customer service
• Bilingual proficiency (English/Spanish)

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match starting day one.
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program for professional continuing education.

Pay

From $26 to $30 per hour with significant growth and earning potential.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Employee Perks

• Best-in-class, clean, modern facilities.
• First-class fitness center and three miles of beautifully maintained walking trails.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.