Customer Service Representative, Bilingual

About the role

If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem‑solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special!

The Customer Service Rep I will be the first point of contact for new and existing customers with insurance questions and will deliver a quality customer service experience that builds rapport and long‑term relationships to encourage renewal/repeat business. This position requires the associate to gain knowledge and stay current of all procedures, products and programs to ensure department standards and guidelines are met. Regular, on‑time attendance is an essential function of this role.

Now Hiring: Spanish Bilingual Customer Service Representative I – we are looking for a Spanish bilingual Customer Service Representative I to join our Specialty Service team. In this role, you will be the first point of contact for new and existing customers, helping answer insurance‑related questions and delivering a positive, professional customer experience. This position is a great fit for someone who enjoys helping people, communicates clearly in both English and Spanish, and can build trust with customers while supporting long‑term relationships and renewal business. Regular, on‑time attendance is an essential function of this role.

Responsibilities

• Serve as a helpful, professional first point of contact for customers with insurance questions.
• Communicate clearly and effectively with customers in both English and Spanish.
• Work to resolve customer concerns on the first call whenever possible and escalate appropriately when needed.
• Stay current on procedures, products, and programs to meet department standards, including schedule adherence, quality assurance, first contact resolution, average talk time, average handle time, average speed of answer, and coding accuracy.

Requirements

• Fluency in both English and Spanish, with the ability to assist customers professionally in both languages.
• Customer‑first mindset and dedication to creating a positive service experience.
• Strong phone communication skills and a professional, calm approach to customer conversations.
• Comfort working in a fast‑paced call center environment while navigating multiple systems.
• Willingness to learn insurance products, procedures, and systems/applications.
• Reliability, accountability, and strong attention to detail.
• Prior customer service experience is preferred, especially in a high‑volume phone or service center environment.
• High school diploma or equivalent; some college is a plus.
• 1 or more years of prior customer service experience preferred.
• Demonstrated job stability and attendance records.
• Solid computer, grammar and multi‑tasking skills.
• Comfort with a high‑volume service center.
• This position does not require a Property & Cas