Customer Service Representative (Bilingual)

About the role

As a Customer Service Representative, you'll assist community members with accessing financial solutions through transactions such as check cashing, money transfers, and payments. You'll deliver exceptional in-store experiences by building connections with diverse customers. This entry-level position offers hands-on training, coaching, and development, with opportunities for career growth within a dynamic, impact-driven company.

Responsibilities

• Process transactions including check cashing, money orders, and payments
• Build rapport with customers and ensure high-quality service
• Maintain accuracy in data entry and cash handling
• Operate POS systems and mechanical controls
• Support store operations and customer needs

Requirements

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Meticulous attention to detail and data accuracy
• Proficiency with phones, POS systems, and Microsoft Office
• Ability to stand for extended periods, move up to 25 pounds, and meet physical demands
• Must pass a background check and be at least 18 years old (19 in Alabama)

Preferred Qualifications

• Experience in cash handling, document verification, or money processing

Benefits

• Paid training and comprehensive onboarding
• Access to e-learning for personal and professional growth
• Leadership development programs and career advancement opportunities
• Various health insurance options, retirement plans, and voluntary benefits
• Employee assistance, discounts, and a relaxed dress code