Customer Service Representative (Bilingual)

About the role

This position focuses on assisting customers with financial transactions and building lasting relationships in a dynamic environment that emphasizes community service, customer engagement, and professional development.

Responsibilities

• Process check cashing, money transfers, and payments accurately.
• Provide personalized financial services to customers.
• Maintain and update customer information securely.
• Support account management and collections activities.
• Participate in community events to strengthen relationships.
• Uphold store appearance, security, and compliance standards.
• Engage in ongoing training and professional development.
• Handle multiple tasks efficiently in a fast-paced setting.
• Perform additional duties as directed by management.

Requirements

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Strong attention to detail.
• Proficiency with phones, POS systems, and Microsoft Office.
• Valid driver’s license, auto insurance, and personal vehicle.
• Ability to meet physical demands of the role.
• Must pass a background check.

Preferred Qualifications

• Experience with check cashing, document verification, or cash handling.
• Bilingual skills (English/Spanish).

Pay

$15 per hour.

Benefits

• Comprehensive training program.
• Career advancement opportunities.
• Health insurance options.
• Retirement plans with company match.
• Life and voluntary insurance options.
• Mental health resources and support.
• Employee discounts.
• Paid time off.
• Educational reimbursement.