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Jobs · Customer Service · North Carolina

Customer Service Representative Bilingual

Kimbrell’s Home Furnishings (Furniture Distributors, Inc.) · Raleigh, NC · 2 mo ago
On-siteCustomer ServiceFull-time

Deliver a welcoming and professional experience in every interaction

Build strong relationships that drive loyalty and repeat business

Guide customers through their journey—from first visit to ongoing support

Partner with the sales team to help drive revenue

  • Assist with follow-ups, outreach, and customer engagement
  • Support promotions, events, and in-store initiatives
  • Help customers understand financing options and payment plans
  • Aid in credit applications and transactions
  • Provide solutions-oriented support for account questions

Maintain accurate records and documentation

  • Use POS systems and tools efficiently
  • Support daily store operations and team collaboration

Strong communication and people skills

  • A customer-first mindset with a passion for helping others
  • Sales-driven attitude with the ability to build relationships
  • Organized and able to multitask in a fast-paced environment
  • Willingness to learn financial processes and systems

Must be Bilingual (Spanish)

  • Assistant Store Manager
  • Store Manager
  • Sales Consultant

Requirements

  • Strong communication and people skills
  • A customer-first mindset with a passion for helping others
  • Sales-driven attitude with the ability to build relationships
  • Organized and able to multitask in a fast-paced environment
  • Willingness to learn financial processes and systems
  • Must be Bilingual (Spanish)

Qualifications

  • High school diploma or equivalent
  • Experience in customer service or retail preferred
  • Ability to work flexible hours including evenings and weekends
  • Knowledge of basic computer skills

Skills

  • Customer service skills
  • Communication skills
  • Organizational skills
  • Financial literacy
  • Bilingual (Spanish)

Benefits

  • Dental insurance
  • Health insurance
  • Paid time off
  • Employee discounts
  • Training & development
  • Vision insurance

Pay

Commensurate with experience

Schedule

Varies based on store location and shift

About the role

Kimbrell's Home Furnishings (Furniture Distributors, Inc.) is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The company was founded in 1915 in downtown Columbia, SC and currently operates 44 stores across North and South Carolina. Its headquarters and distribution center are located in Charlotte, NC.

Kimbrell's focuses on providing affordable style, friendly service, personalized credit, and comfortable shopping experiences. The company partners with Sealy and Jamison for mattresses and offers a range of home furnishings including appliances, electronics, outdoor items, and home decor.

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