Customer Service Representative - Basalt/Willits

About the role

The Customer Service Representative is an entry-level position focused on meeting the needs of Bank customers by providing exceptional customer service. They receive and pay out money, as well as accurately keep records of cash and negotiable instruments involved in the Bank's various transactions.

Responsibilities

• Practices exceptional service with customers using available training programs and measurement tools (e.g., Alpine Way/CARE standards).
• Uses numerous software applications to accomplish daily tasks with minimal errors.
• Maintains a balanced cash drawer and resolves errors and/or discrepancies as they arise.
• Buys and sells currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
• Understands the features and benefits of Alpine Bank consumer and business products and services.
• Answers basic customer inquiries and cross-sells when appropriate.
• Works effectively in a team-oriented environment.
• Follows all bank policies and procedures.
• Performs other duties as assigned.

Regular and reliable on-site attendance is required as an essential function of this position.

Requirements

• Customer service-oriented individual.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Basic mathematical and cash handling skills.
• Basic keyboard navigation ability.
• Understanding and application of banking compliance regulations.
• Proficiency in Microsoft Office products (including Outlook and Word) is preferred.
• Bilingual abilities are a plus.

No specific education or formal training required. Previous cash handling and/or customer service experience preferred.

Working Conditions

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. There are prolonged periods of standing in a generally fast-paced environment. Some evening and weekend hours may be included.

• Physical demands include standing for long periods, good eyesight and hand/finger dexterity, and ability to handle some mental stress when dealing with upset customers.
• May spend significant time doing computer work.
• Regularly required to talk or hear.
• Specific vision abilities required include close vision, distance vision, color vision, and ability to adjust focus.
• May have to lift up to 50 pounds.
• Repetitive motion likely.

Pay

Starting rate of pay is from $20.50 to $25.50 per hour, depending on experience.

Benefits

For an overview of employee benefits, visit the Alpine Bank Careers Page.