Customer Service Representative - Back of House (Part-time)

About the role

A friendly, organized, and dependable Customer Service Representative (Back of House) is needed to support our families, our team, and daily operations through phone, email, scheduling, and administrative support.

Responsibilities

• Provide top-notch customer service by assisting clients with scheduling, account questions, purchases, and program information.
• Support daily operations through administrative and behind-the-scenes coordination.
• Communicate with families professionally through phone and email.
• Collaborate with team members and management to ensure smooth, efficient operations.
• Help maintain accurate client records and support enrollment needs.

Requirements

• Passionate, friendly, organized, and dependable individuals.
• Strong customer service and administrative experience.
• Excellent communication skills and a positive, solution-oriented attitude.
• Proficiency with multi-line phone systems and Microsoft Office (Outlook, Word).
• Ability to thrive in a fast-paced environment while maintaining professionalism and accuracy.
• Must be at least 18 years old.

Benefits

This is not a remote position. Watermelon Swim participates in the eVerify program. Equal Opportunity Employer.