Customer Service Representative - Austintown, OH

About the role

Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. As the initial contact for new and existing clients, the Customer Service Representative (CSR) is charged with providing excellent customer service while identifying sales opportunities and performing account transactions. Determines the proper individual/line of business to handle sales opportunities and more complex customer services issues.

Responsibilities

• Personally models the standards of the Bank's Mission, Vision, and Pledge
• Accepts and accurately processes all financial service transactions
• Responsible for CSR cash drawer and follows proper balancing and cash handling procedures
• Complies and operates within security and audit procedures
• Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location
• Contributes in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center
• Meets established individual referral goals as assigned
• Determines appropriate individual/line of business to handle sales opportunities and more complex customer service issues; follow up to ensure customer need was met
• Completes outbound customer calls as needed to support the sales and service needs of the Banking Center
• Develops and maintains working knowledge of the Bank's products and services

Qualifications

• High school diploma or GED required
• Proficient in Microsoft Outlook 365
• Proficient computer skills required and ability to learn various Banking Software programs
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Must have strong product knowledge for the level of selling and successfully promoting products expected with position
• Ability to write simple correspondence
• Must have excellent organizational skills and the ability to multi-task and to be flexible
• Ability to lift and carry up to 25 lbs
• Must be available to work all hours of operations

Skills

• Excellent Customer Service
• Perform Customer Transactions
• Operational and Security Proficiency
• Identify referral opportunities
• Sound mathematical and analytical skills preferred

Location: Austintown, OH. This position is 100% in office. The employee will work their scheduled work hours in a designated WesBanco location.