Customer Service Representative

Essential Functions

• Accurately processes transactions including deposits, night drop deposits, withdrawals, transfers, loan payments, official checks, money orders and credit card advances.
• Adheres to the bank’s Vision, Core Competencies and Moments of Truth while listening for referral opportunities and referring customers to the appropriate areas of the bank.
• Safeguards the bank’s assets by efficiently operating a cash drawer while following the bank’s policies and procedures and adhering to the Bank Operations Manual.
• Affords assistance with any other duties assigned which may include maintaining the vault or ATM, and preparing daily reports.
• Continued education of regulations, policies, procedures and product knowledge.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional retail branch. This role routinely uses standard office equipment such as computers, phones, photocopiers, teller validators, and scanners. Physical Demands: Prolonged periods of working at a desk. Must be able to transport up to 30 pounds at a time. May need to stand for long periods. Occasional bending, stooping, and stretching. Must be able to assist customers throughout the branch.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours vary according to the branch location. May include Saturdays. Travel Minimal travel is expected for this position with the exception of float CSRs.

Required Education, Experience, And Skills

• High School graduate or GED.
• Working knowledge of computer software.
• High energy with strong interpersonal, oral and written communication skills.
• Works well in a team environment.

Preferred Education And Experience

Customer service, cash handling or sales experience.