Customer Service Representative

We need to output HTML fragment with sections using

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must preserve all substantive info. Remove boilerplate like EEO, etc. Also remove navigation etc. We need to parse description. The posting includes: - About Us (company description) - maybe not needed as a heading? The instruction says use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. The "About Us" could be considered "About the role"? Actually "About Us" is company overview, not role. Might be considered "About the role"? But we have a section "About the role" maybe we can put company description there? The instruction: "use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., not limited to those. But we should include sections only when posting has real specific content. The posting includes "About Us" describing company. Could map to "About the role"? Might be better to include a section "About the role" containing description of role and maybe company overview? However they said do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it. So we can include an "About the role" section that includes description of role and maybe company overview? But the "About Us" is separate from role description. Could we include a section "About the role" with the description of what you'll do? Actually "What You'll Do" is responsibilities. So "About the role" could be a brief summary of the role and maybe company. But we have "What You'll Do" which is responsibilities. So we could put company overview under "About the role"? Might be okay. But we need to preserve all substantive information. So we need to include company description somewhere. If we don't have a heading for it, we could put it in a

before any headings? The instruction: output ONLY the HTML fragment — no /. It didn't forbid having a leading

before sections. It said use

for section headings (e.g. About the role, Responsibilities...). Use

• for any list of duties/requirements/benefits, and

  for prose. So we can have prose paragraphs not under headings? Probably yes. But they said "Prefer a few substantive sections over many thin ones." So we could combine company overview and role summary into an "About the role" section. Let's extract substantive content: About Us (company description): - PEAK Event Services is premier event rental and tenting company in the Northeast. - Joining PEAK team means being part of a team that makes it happen. - At PEAK, we find joy in bringing important moments to life. - Clients feel magic; there's strategy, creativity, grit. - Each event brings challenges; we solve them. - Motivated to deliver unique experiences ingeniously. - Extra effort helps deliver stressless events for clients, while providing transformative opportunities to learn, grow, spread joy. What You'll Do (responsibilities): - Invest in training you on many aspects of Event Industry while you help support organization on busy day-to-day. - Customer Service Representative is key member of success of client experience; you are many times their fixer and event superhero. - Primary duties: supporting Inside & Outside Sales and Sales Management teams by providing administrative support and a calm friendly voice to clients who may need assistance. - Reports directly to Assistant Sales Manager, Core Division. - On-site position based at Middletown, RI location. - Day-to-Day: - Assist top producing salespeople with orders in all market segments and geographical locations - Answering the phone (from sales team) promptly and hospitably to help with new orders or service corrections - Build a relationship with the internal customer throughout the phone call and accurate orders as applicable - Service internal customers with post-order issues or questions (replacements, delivery status, any issues with fulfillment) - Facilitate solutions for client issues and submit DEFCON (last minute orders) to appropriate departments - Communicate with Operations according to PEAK standards to make proper correction - Input future client orders for Sales Team - Assist sales team with input and updating of leads and opportunities in Salesforce as needed - Assist with special projects surrounding automating and improving the customer experience - Exceed customer satisfaction, efficiency metrics, and issue resolution targets - Use conflict management skills and maintain professional composure - Navigate multiple software applications and technologies simultaneously - Assist with walk-in clients and showroom appointments as needed - Support sales with site visits and client meetings as needed - Additional support for the Reverie Social team as needed: - Field phone calls that come through call queue - Create leads in Salesforce - Input quote requests into POR - Submit client swatch orders - Analyze and Complete reports - Review orders for order accuracy - Assist with live chat - Track UPS workflows Requirements (What We're Looking For): - Minimum of 1 year Customer Service experience or 6+ months in PEAK Sales Coordinator Role - Passionate about helping others and a lover of people - Excellent communication and relationship building skills - Excellent decision-making and problem-solving skills - Successful track record working in a high-volume fast paced environment - A workspace that is free from noise or distraction - Strong verbal and written communication and presentation skills (English and Spanish a plus) - Excellent organizational skills - Ability to manage and direct diverse staff and clientele - Ability to multi-task and manage workload imbalance - Experience with Microsoft Office - Comfortable with modern technology (Salesforce experience is a plus) - Strong familiarity with basic technology (email, phones, etc.) - Experience as an Administrative Assistant is helpful but not necessary Why You’ll Like Working Here (benefits/culture): - Our incredible compensation combo of Competitive Pay, Paid Time Off + Paid Holidays - Support for your personal life + wellbeing - We like to celebrate + we do it often! - Encouragement for Volunteer Days + giving back to our communities - We foster and embrace an inclusive and diverse work culture Compensation And Our Full Suite Of Benefits: - $22-$24 per hour (based on experience and market served) - Medical, Dental + Vision Insurance - Company-Paid Basic Life + AD&D Insurance - Short Term & Long Term Disability Insurance - Telehealth + Wellness Flexible Spending Accounts (FSAs) - Employee Assistance Program - Travel Assistance - 401K Retirement Plan + Employer Matching More About Us (PEAK Code etc.) - could be considered additional company culture but maybe not needed as separate heading; could be included in About the role or omitted? It's substantive but maybe we can include under "About the role" as additional description. We need to avoid boilerplate: EEO statement, accommodation request, etc. Remove those. We need to not create sections for Pay/Schedule/Benefits unless posting actually states them. Pay is stated: $22-$24 per hour. Benefits are listed. Schedule not mentioned (no schedule info). So we should not create a Schedule section. We should create sections: About the role (maybe combine company overview and role summary), Responsibilities, Requirements, Benefits, Pay. Possibly Skills? The posting includes skills in requirements; we could have a Skills section but we already have Requirements covering skills. The instruction says use headings like Skills, Qualifications etc. But we should only include sections when posting has real specific content. The posting does not have a separate "Skills" heading; but we could extract skills from requirements and put under Skills. However we already have Requirements; maybe better to have Requirements section that includes both experience and skills. The instruction says we can use Requirements heading for list of duties/requirements/benefits. So we can have Requirements section with the list. We also have Benefits section: we have benefits list. Pay section: we have pay. We might also have a "Qualifications" section but we already have Requirements; maybe we can combine. We need to avoid filler like "commensurate with experience" etc. Not present. We need to output only HTML fragment. Let's structure:

  About the role

  PEAK Event Services is the premier event rental and tenting company in the Northeast. Joining the PEAK team means being part of a team that makes it happen. At PEAK, we find joy in bringing important moments to life. To our clients, it all feels like magic, but in reality, there’s a lot of work that goes into our work — strategy, creativity, and grit. Each new event brings its own brand of challenges, and we’re just the team to solve them. We’re motivated and inspired to deliver unique experiences in our own ingenious ways. This extra effort and determination helps us deliver stressless events for our clients, while providing us with transformative opportunities to learn, grow, and spread joy.

  The Customer Service Representative is a key member of the success of our client experience as you are many times their fixer and event superhero. This position reports directly to the Assistant Sales Manager, Core Division. This is an on-site position based at our Middletown, RI location.

  Then Responsibilities:

  Responsibilities

  • Assist top producing salespeople with orders in all market segments and geographical locations
  • Answer the phone (from sales team) promptly and hospitably to help with new orders or service corrections
  • Build a relationship with the internal customer throughout the phone call and ensure accurate orders as applicable
  • Service internal customers with post-order issues or questions (replacements, delivery status, and any issues with fulfillment)
  • Facilitate solutions for client issues and submit DEFCON (last minute orders) to the appropriate departments
  • Communicate with Operations according to PEAK standards to make the proper correction
  • Input future client orders for the Sales Team
  • Assist the sales team with the input and updating of leads and opportunities in Salesforce as needed
  • Assist with special projects surrounding automating and improving the customer experience
  • Exceed customer satisfaction, efficiency metrics, and issue resolution targets
  • Use conflict management skills and maintain professional composure
  • Navigate multiple software applications and technologies simultaneously
  • Assist with walk-in clients and showroom appointments as needed
  • Support sales with site visits and client meetings as needed
  • Provide additional support for the Reverie Social team as needed: field phone calls that come through the call queue, create leads in Salesforce, input quote requests into POR, submit client swatch orders, analyze and complete reports, review orders for order accuracy, assist with live chat, and track UPS workflows
  Requirements:

  Requirements

  • Minimum of 1 year Customer Service experience or 6+ months in PEAK Sales Coordinator Role
  • Passionate about helping others and a lover of people
  • Excellent communication and relationship building skills
  • Excellent decision-making and problem-solving skills
  • Successful track record working in a high-volume fast‑paced environment
  • A workspace that is free from noise or distraction
  • Strong verbal and written communication and presentation skills (English and Spanish a plus)
  • Excellent organizational skills
  • Ability to manage and direct diverse staff and clientele
  • Ability to multi‑task and manage workload imbalance
  • Experience with Microsoft Office
  • Comfortable with modern technology (Salesforce experience is