Customer Service Representative

Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol “WTFC.”

Why Join Us

• An award-winning culture! Rated a Top Workplace by the Chicago Tribune (past 12 years) and Employee Recommended award by the Globe & Mail (past 6 years)
• Competitive pay and discretionary or incentive bonus eligible
• Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match, and tuition reimbursement
• Family-friendly work hours
• With 175+ community bank locations, we offer opportunities to grow and develop in your career
• Promote-from-within culture
• Culture that encourages an entrepreneurial spirit
• Multiple opportunities for development and upward mobility

Responsibilities

• Assist clients with customer service-related and defined functions, including answering inbound client calls for ACH phone payments, general servicing-related questions including escrow, taxes, insurance, payment options, and billing information
• Participate in department daily functions and duties, including mailed payment processing, processing of ServiceNow tickets (Internal Task assignment System), and set up of ACH monthly payments
• Participate in and complete required compliance and special trainings as assigned

Requirements

• 1-3 years of directly related customer service experience
• Call Center Experience
• Advanced computer skills
• Overtime may be required

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life insurance
• Accidental death and dismemberment insurance
• Short-term and long-term disability insurance
• Parental Leave
• Employee Assistance Program (EAP)
• Traditional and Roth 401(k) with company match
• Flexible Spending Account (FSA)
• Employee Stock Purchase Plan at 5% discount
• Critical Illness Insurance
• Accident Insurance
• Transportation and Commuting Benefits
• Banking Benefits
• Pet Insurance

Pay

The estimated salary range for this role is $36,000-$47,000, along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors, such as a candidate’s qualifications, skills, and experience.