Customer Service Representative

About the role

Looking for a stable, full-time opportunity where you can help customers and grow with a fast-paced company? West Shore Home is hiring a Customer Service Specialist to support our Lexington branch. Based in Sanford, FL (onsite), you’ll work directly with customers to resolve post-installation service needs, coordinate service appointments, and deliver a high-quality customer experience. This is a fast-paced customer service role focused on communication, problem-solving, and relationship building.

Responsibilities

• Handle inbound and outbound customer calls
• Assist customers with post-installation service requests
• Schedule service appointments and coordinate necessary follow-up
• Order replacement parts through manufacturers when needed
• Communicate schedule updates and service timelines to customers
• Escalate urgent customer concerns to branch leadership when appropriate

Requirements

• Strong communication and customer service skills
• Ability to work independently and stay organized
• Positive, solution-oriented mindset
• Comfortable managing multiple tasks in a fast-paced environment
• Previous customer service experience preferred

Pay

$20–$24/hour

Benefits

• Paid training
• Medical, Dental, and Vision insurance
• 401(k) with company match
• PTO and paid holidays
• Employee discounts and referral program
• Career growth opportunities

Schedule

Monday–Friday | 7:30am–4:00pm | Full-Time