Customer Service Representative

As a Representative in Customer Service, you will respond to customer inquiries by telephone, email, and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicate solutions or requested information to the customer.

Responsibilities

• Support customer base by answering questions, concerns, account inquiries, and handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Provide back-up support to the sales counter with walk-in and telephone inquiries.

Requirements

• High School Degree or Equivalent (required).
• Associate’s Degree (U.S.)/College Diploma (Canada) (preferred).
• 2-4 years of relevant experience.
• Solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Able to effectively communicate both verbally and in writing.
• Able to work well under pressure.
• Strong attention to detail.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Computer literate, including effective working skills in MS Word, Excel, and email.

Pay

$18.55 - $23.18 per hour. This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.

Benefits

• Paid time off.
• Medical, dental, and vision coverage.
• Retirement savings plans.
• For eligible positions, compensation may include participation in a bonus or sales incentive plan.
• For certain sales roles, a commission structure provides additional compensation based on sales results.

About the Team

At Wesco, we build, connect, power, and protect the world. As a leading provider of business-to-business distribution, logistics services, and supply chain solutions, we create a world that you can depend on. Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.