Customer Service Representative

About the role

At Weissman, located in St. Louis, Missouri, we've been the heartbeat of the dance community for 60 incredible years. As a privately held, medium-sized company, we're not just another manufacturer - we're the driving force behind the dance industry's most stunning costumes and dancewear. From digital sketch to delivered product, we handle every step in-house, infusing passion and expertise into every creation. What drives us? Our extraordinary team! We've cultivated a talent base skilled in merchandising, marketing, design, and more, constantly investing in our people, products, and technology to stay ahead. Why join us? Because here, you're not just an employee - you're a valued member of a passionate community dedicated to making dreams a reality. We're not just creating costumes and dancewear; we're empowering performances, sparking creativity, and celebrating the artistry of dance. If you're ready to unleash your creativity, be part of something bigger, and make an impact in an exciting, dynamic industry, Weissman is the place for you. Come, let's dance towards a future where dreams take center stage.

As a Customer Service Representative, you'll serve as a trusted resource for dance studios and business customers around the world, helping them place orders, answer product questions, resolve concerns, and create memorable customer experiences. Every interaction is an opportunity to strengthen relationships and reinforce the service that has made Weissman an industry leader for more than 60 years. This role is ideal for someone who enjoys helping people, solving problems, and thriving in a fast-paced environment where no two conversations are the same. You'll work alongside a collaborative team dedicated to exceeding customer expectations while supporting customers through every step of their purchasing journey. If you're energized by building relationships, delivering exceptional service, and making a meaningful impact every day, we'd love to have you on our team.

Responsibilities

• Deliver exceptional service by answering inbound phone calls and emails from business customers while processing orders accurately and efficiently.
• Build strong customer relationships by providing personalized support and creating positive customer experiences with every interaction.
• Educate customers on product options, sizing, availability, promotions, and ordering solutions to help meet their business needs.
• Resolve customer concerns related to orders, damaged merchandise, shipping, returns, and account inquiries with professionalism and empathy.
• Process exchanges, order quotes, purchase orders, and customer account updates while maintaining accuracy and attention to detail.
• Troubleshoot website navigation and online ordering issues while promoting available self-service tools and resources.
• Maintain accurate customer documentation and ensure compliance with company policies, procedures, and security requirements.
• Identify opportunities to recommend additional products or services that enhance the customer experience and support business growth.
• Stay informed on new products, promotions, policies, and industry trends through ongoing training and continuous learning.
• Contribute to a collaborative team environment by sharing ideas, supporting process improvements, and delivering exceptional customer experiences every day.

Qualifications

Education: High school diploma or equivalent required.

Experience: 1 - 3 years of customer-facing experience in retail, banking, insurance, grocery, hospitality, call center, or another service-oriented environment. Experience supporting business-to-business (B2B) customers is preferred.

Knowledge, Skills + Abilities:

• Passion for delivering exceptional customer service and building long-term customer relationships.
• Excellent verbal, written, and active listening communication skills.
• Bilingual proficiency (English and Spanish) is strongly preferred.
• Ability to build rapport quickly by adapting communication styles to individual customers.
• Strong organizational skills with exceptional attention to detail and accuracy.
• Effective problem-solving skills with sound judgment and the ability to navigate challenging customer situations.
• Ability to thrive in a fast-paced, collaborative, and ever-changing environment.
• Positive attitude with a continuous improvement mindset and willingness to learn.
• Reliable, dependable, and committed to delivering consistent, high-quality work.
• Strong computer proficiency, including Google Workspace or comparable business software.
• Ability to manage multiple priorities while maintaining professionalism and delivering an outstanding customer experience.

Benefits

• Full-time hourly employees are eligible for a comprehensive benefits package that includes medical, dental, vision, life insurance, and a company-funded Health Reimbursement Arrangement (HRA).