Customer Service Representative

About the role

Waste Connections, Inc. (NYSE:WCN) is an integrated solid waste services company providing collection, transfer, disposal and recycling services. Forbes Magazine voted Waste Connections as one of the Top 200 small & mid-cap Companies in America for 3 years in a row. This position is at our Alvin, Texas location.

Responsibilities

• Work in conjunction with other departments to resolve customer disputes
• Work in a fast paced, cooperative, high call volume environment
• Interact with customers and Waste Connections employees to determine service requirements and resolve problems or complaints in a courteous manner
• Use customer relationship software while on the phone to receive orders for installation, activation of services, discontinuance of services, or changes in service
• Solicit sale of new or additional services
• Assist in other areas as needed

Working conditions

• Work environment is in a call center with clean, ventilated, and well-lighted areas
• CSRs normally have their own workstation or cubicle space equipped with a telephone, headset, and computer
• Call areas can be noisy
• Position includes time spent sitting, typing, or looking at a computer screen for the majority of the day

Requirements

• 1+ years of Customer Service experience
• Experience in a high call volume atmosphere preferred
• Experience with MS Word, Excel, and Email preferred
• Typing and 10-key skills required
• Excellent organization and communication skills
• Ability to analyze and solve problems
• Ability to gather data, compile information, and prepare reports

Benefits

• Medical, dental, and vision insurance
• Flexible spending account
• Long term and short term disability insurance
• Life insurance
• 401K retirement plan
• Unlimited opportunities to "Connect with Your Future"