Customer Service Representative

Waste Connections is looking for a high energy Customer Service Representative to join our team in Colorado Springs, Colorado.

Pay

$18.00 per hour

Schedule

• Monday – Thursday: 8:00 AM – 5:00 PM
• Friday: 8:00 AM – 2:00 PM
• Occasional Saturday as needed

Why You Need To Join Us

• Culture: It’s a great place to work! We work in an environment where empowered, self-directed All-stars know what they do is important.
• Integrity: Our definition is “saying what you will do and then doing it!” We keep our promises to our customers and our employees.

Responsibilities

• Works in conjunction with other departments to resolve customer disputes and demonstrates the ability to become proficient in the use of proprietary operational system.
• Interviews customers and records interview information into computer for customer service; talks with customers by phone and in person to receive orders for installation, turn on, discontinuance, or change in service.
• Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders.
• Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.
• Works in a fast-paced, cooperative, high call volume environment.
• Solicits sale of new or additional services.

Working Conditions and Physical Effort

• Work environment is an office setting. Areas are clean, ventilated, and well-lighted.
• Customer Service Reps have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.
• CSR call areas can be noisy, and work may be repetitious and stressful, with little time between calls while still providing excellent service. Some calls are evaluated to ensure high standards.
• Long periods spent sitting, typing, or looking at a computer screen are common.

Requirements

• 1 year of phone customer service experience preferred.
• Ability to read, write, comprehend, and communicate in English.
• Experience with MS Word, Excel, and email preferred.
• Typing and 10-key skills are required.