Customer Service Representative

USD $18.50–$22.07 per hour

About the role

As a Customer Service Representative (CSR) at WaFd Bank, you’ll serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions. WaFd Bank has been a financial leader for over a century, serving consumers and business clients across nine Western states. Our motto is Love What You Do…Make A Difference!

Responsibilities

• Provide friendly and courteous service to clients, building rapport and relationships
• Perform efficient and accurate banking transactions
• Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act, and OFAC regulations
• Reflect WaFd Bank’s corporate values and ethics: integrity, teamwork, ownership, simplicity, discipline, service, and kindness

Requirements

• High school diploma or approved equivalent
• Basic math skills, 10-key, and keyboarding proficiency
• Proficient in Microsoft Office tools (Excel, Word, Teams, Outlook)
• Well-developed smartphone and digital channel skills
• Organized with excellent communication skills and a personable attitude
• Previous work in retail, consumer service delivery, or client relations
• Highly developed sense of integrity and strong work ethic
• Technically savvy; able to use multiple computer systems and adapt to change

Benefits

• Paid time off for vacation, sick days, and holidays
• Health insurance
• Stock options
• 401(k) plan
• Paid parental leave
• Life and AD&D insurance
• Long-term disability
• Tuition reimbursement
• Employee assistance programs
• Pre-tax health and dependent-care spending plans

Schedule

Monday through Friday work hours with weekends off