Customer Service Representative

About the role

WaFd Bank is hiring a Customer Service Representative (CSR). WaFd Bank has been a financial leader for over a century and serves consumers and business clients across nine Western states. The company motto is “Love What You Do…Make A Difference!” Joining the team offers an opportunity to work for an employer of choice with a highly engaged work environment that values kindness, Monday‑through‑Friday work hours with weekends off, career growth opportunities with promotion from within as a top priority, and a comprehensive benefits package.

Responsibilities

As a CSR you serve a valuable role in the branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions.

Requirements

• High school diploma or approved equivalent.
• Basic math skills, 10‑key and keyboarding.
• Proficient in standard Microsoft Office tools such as Excel, Word, Teams, and Outlook.
• Well‑developed smartphone and digital channel skills.
• Must be organized and display excellent communication skills and a personable attitude.
• Previous work in retail, consumer service delivery, or client relations.

Skills

• Smile and great attitude.
• Highly developed sense of integrity and strong work ethic.
• Personable and outgoing; able to talk with clients and build rapport and relationships.
• Great attention to detail and providing accurate service.
• Technically savvy; able to use multiple computer systems and ability to adapt to change.
• Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations.
• Reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service; must be kind.

Benefits

• Paid time off for vacation, sick days and holidays.
• Health insurance.
• Stock options.
• 401(k) plan.
• Paid Parental Leave.
• Life and AD&D insurance.
• Long‑term disability.
• Tuition Reimbursement.
• Employee assistance programs.
• Pre‑tax health and dependent‑care spending plans.

Pay

USD $18.00/Hr. – USD $21.03/Hr.

Schedule

Monday through Friday work hours; weekends off.