Customer Service Representative

Job Summary

WaFd Bank is hiring a Customer Service Representative (CSR) to help strengthen their community's financial health. The position offers professional career opportunities, a supportive work environment, and competitive benefits.

Responsibilities

• Serve as a point of contact for customers, providing friendly and courteous service
• Perform efficient and accurate banking transactions using multiple computer systems
• Adhere to bank policies and procedures to comply with federal regulations
• Reflect the corporate values of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service
• Be organized, have excellent communication skills, and maintain a personable attitude

Requirements

• A high school diploma or equivalent
• Basic math skills, 10-key, and keyboarding proficiency
• Proficiency in standard Microsoft Office tools
• Well-developed smartphone and digital channel skills
• Ability to organize and communicate effectively
• Previous work experience in retail, consumer service delivery, or client relations

Qualifications

• A smile and great attitude
• A highly developed sense of integrity and strong work ethic
• A personable and outgoing demeanor, capable of building rapport and relationships with clients
• A great attention to detail and accuracy in providing service
• Technical savvy and adaptability to change

Benefits

• Paid time off for vacation, sick days, and holidays
• Health insurance
• Stock options
• 401(k) plan
• Paid parental leave
• Life and AD&D insurance
• Long-term disability coverage
• Tuition reimbursement
• Employee assistance programs
• Pre-tax health and dependent-care spending plans

Pay and Schedule

Starting salary range: USD $18.00/Hr. to USD $19.47/Hr.

Work schedule: Monday through Friday, with weekends off

Benefits Summary

Click here for more information about WaFd Bank’s comprehensive benefits package.

Equal Employment Opportunity

We are committed to providing equal employment opportunities and ensuring compliance with relevant laws and regulations. For more information, please refer to our EEO Policy Statement and California Consumer Privacy Act information.