Customer Service Representative

USD $18.00–$19.47 per hour

About the role

As a Customer Service Representative (CSR) at WaFd Bank, you’ll serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions. WaFd Bank has been a financial leader for over a century, serving consumers and business clients across nine Western states. Our motto is Love What You Do...Make A Difference!

Responsibilities

• Provide friendly and courteous service to clients, building rapport and relationships.
• Perform efficient and accurate banking transactions.
• Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act, and OFAC regulations.
• Reflect WaFd Bank’s corporate values and ethics: integrity, teamwork, ownership, simplicity, discipline, service, and kindness.
• Use multiple computer systems and adapt to change.

Requirements

• High school diploma or approved equivalent.
• Basic math skills, 10-key, and keyboarding proficiency.
• Proficient in standard Microsoft Office tools such as Excel, Word, Teams, and Outlook.
• Well-developed smartphone and digital channel skills.
• Organized with excellent communication skills and a personable attitude.
• Previous work in retail, consumer service delivery, or client relations.
• Highly developed sense of integrity and strong work ethic.
• Personable and outgoing; able to talk with clients and build rapport.
• Great attention to detail and accuracy.

Benefits

• Paid time off for vacation, sick days, and holidays.
• Health insurance.
• Stock options.
• 401(k) plan.
• Paid parental leave.
• Life and AD&D insurance.
• Long-term disability.
• Tuition reimbursement.
• Employee assistance programs.
• Pre-tax health and dependent-care spending plans.

Schedule

Monday through Friday work hours with weekends off.