Customer Service Representative
About the Role
Want to help strengthen your community's financial health? Looking for an employer that will inspire you and support your career in finance? Your search is over... WaFd Bank is hiring a Customer Service Representative (CSR). WaFd Bank has been a financial leader for over a century, and now serves consumers and business clients across nine Western states. Our company motto is Love What You Do...Make A Difference!
Consider joining our team if you want:
- An opportunity to work for an employer of choice that provides a highly engaged work environment where value is placed on simply being kind to our clients and one another
- To start a professional career with Monday through Friday work hours and weekends off
- A career that provides opportunity for growth; promoting from within is our top priority
- A comprehensive benefits package
As a CSR, you serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions.
Responsibilities
- Provide friendly and courteous service to clients
- Perform efficient and accurate banking transactions
- Adhere to bank policies and procedures designed to comply with Federal regulations, including the Bank Secrecy Act, USA Patriot Act, and OFAC regulations
- Reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service, while being kind
Requirements
- A smile and great attitude
- Highly developed sense of integrity and strong work ethic
- Personable and outgoing; able to talk with clients and build rapport and relationships
- Great attention to detail and providing accurate service
- Technically savvy; able to use multiple computer systems and adapt to change
Qualifications
- High school diploma or approved equivalent
- Basic math skills, 10-key, and keyboarding
- Proficient in standard Microsoft Office tools such as Excel, Word, Teams, and Outlook
- Well-developed smart phone and digital channel skills
- Organized with excellent communication skills and a personable attitude
Experience
Previous work in retail, consumer service delivery, or client relations.
Benefits
- Paid time off for vacation, sick days, and holidays
- Health insurance
- Stock options
- 401(k) plan
- Paid Parental Leave
- Life and AD&D insurance
- Long-term disability
- Tuition Reimbursement
- Employee assistance programs
- Pre-tax health and dependent-care spending plans
WaFd Bank is committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability. WaFd Bank does not discriminate on the basis of national origin or citizenship status. We are also committed to providing reasonable accommodations to employees and applicants with disabilities.