Customer Service Representative

About the role

WaFd Bank is hiring a Customer Service Representative (CSR). As a CSR you serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions.

What you will need to succeed

• A smile and great attitude
• Highly developed sense of integrity and strong work ethic
• Personable and outgoing; able to talk with clients and build rapport and relationships
• Great attention to detail and providing accurate service
• Technically savvy; able to use multiple computer systems and ability to adapt to change
• Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations
• Reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service. In addition, they must be kind

Education/Skills/Training

• High school diploma or approved equivalent
• Basic math skills, 10-key and keyboarding
• Proficient in standard Microsoft Office tools such as Excel, Word, Teams, and Outlook
• Well-developed smart phone and digital channel skills
• Must be organized and display excellent communication skills and a personable attitude

Experience

• Previous work in retail, consumer service delivery, or client relations

Benefits

• Paid time off for vacation, sick days and holidays
• Health insurance
• Stock options
• 401(k) plan
• Paid Parental Leave
• Life and AD&D insurance
• Long-term disability
• Tuition Reimbursement
• Employee assistance programs
• Pre-tax health and dependent-care spending plans

Pay

USD $18.50/Hr. – USD $22.07/Hr.