Customer Service Representative

Job Summary

WaFd Bank is hiring a Customer Service Representative (CSR) to help strengthen their community's financial health. The position offers professional growth opportunities, a supportive work environment, and a comprehensive benefits package.

Responsibilities

• Provide friendly and courteous service to clients through efficient and accurate banking transactions
• Build rapport and relationships with clients
• Adhere to bank policies and procedures to comply with federal regulations
• Reflect WaFd Bank’s corporate values and ethics, including integrity, teamwork, ownership, simplicity, discipline, and service

Requirements

• A high school diploma or equivalent
• Basic math skills, 10-key, and keyboarding proficiency
• Proficiency in standard Microsoft Office tools
• Well-developed smartphone and digital channel skills
• Excellent communication skills and a personable attitude
• Previous work experience in retail, consumer service delivery, or client relations

Qualifications

• A smile and great attitude
• A highly developed sense of integrity and strong work ethic
• A personable and outgoing demeanor
• A great attention to detail and accuracy in service provision
• Technical savvy and ability to adapt to change

Benefits

• Paid time off for vacation, sick days, and holidays
• Health insurance
• Stock options
• 401(k) plan
• Paid parental leave
• Life and AD&D insurance
• Long-term disability coverage
• Tuition reimbursement
• Employee assistance programs
• Pre-tax health and dependent-care spending plans

Pay and Schedule

Hourly rate: USD $18.00/Hr. USD $19.47/Hr.

Monday through Friday work schedule with weekends off

Benefits Summary

Click here for more information about WaFd Bank’s benefits package.

EEO Information

We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train, and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974.

We are also committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA).