Customer Service Representative
Vulcan, Inc. · Foley, AL · 2 mo ago
Customer ServiceFull-time
What You’ll Do
- Respond to phone and email inquiries with accuracy, professionalism, and a positive attitude
- Provide clear, up-to-date information on products, pricing, lead times, and order status
- Help customers place orders, and resolve any shipping or service issues
- Maintain and update customer records in our PLEX ERP system
- Collaborate across departments to ensure orders are fulfilled correctly and on time
- Keep clear documentation for tracking and follow-up
What Makes You a Great Fit
- 1+ years of professional customer service (preferably in manufacturing or industrial sales)
- A high school diploma or equivalent required
- Strong communication, multitasking, and problem-solving skills
- Able to stay organized and calm in a fast-paced environment
- Proficiency in Microsoft Office
- A team player with a proactive attitude who also works well independently
Why Join Vulcan
- We offer competitive wages and outstanding benefits like medical, dental, 401(k), employee stock ownership—and many other perks that make Vulcan a great place to work!