Customer Service Representative

About the role

As the first point of contact for our customers, you will provide exceptional service, resolve inquiries, and ensure a positive customer experience.

Responsibilities

• Interact with customers via phone and email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.
• Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.
• Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.
• Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites.
• Develop an understanding of our products and door services to provide accurate information to customers.

Requirements

• High school diploma or equivalent; AA/BA preferred.
• One (1) – three (3) years of customer service experience, or administrative background preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Attention to detail and accuracy in data entry.
• Ability to work in a fast-paced environment and prioritize tasks.
• Patience, empathy, and a customer-centric mindset.
• Ability to work effectively in a team and handle high-stress situations with professionalism.
• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.

Work Environment

• Regular shifts are available between Vortex business hours of 7:00 AM - 5:30 PM; Monday through Friday.
• Position requires you to be available to work in the office at the service center, not remotely.
• Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
• Must have the ability to walk short distances and sit for prolonged periods of time.
• Noise level is moderate in an office environment.
• Must be able to lift up to 15 lbs.

Benefits

• Hourly salary based on experience.
• Career advancement opportunities.
• Positive work environment.
• Recognitions and rewards.
• Comprehensive health benefits, 401K match, 8 company paid holidays, and PTO.