Customer Service Representative

Join Our Team as a Customer Service Representative at View Cleaners About View Cleaners Established in 1976, View Cleaners is a family-owned, custom dry cleaning business renowned in Irvine and Ladera Ranch, specializing in designer garments and wedding gowns. We pride ourselves on our customer-centric approach and commitment to the local community, actively participating in school sponsorships and fundraising initiatives. Benefits As part of our team, you'll enjoy: Holiday PayRetirement SavingsMedical Benefits Daily Tasks As a Customer Service Representative, Your Day Will Include Leading and mentoring a team of customer service representatives to achieve superior service quality.Overseeing customer service operations for smooth, efficient service delivery.Fostering a positive and engaging environment for both customers and employees.Handling and resolving customer complaints with professionalism and care.Collaborating with management to develop strategies to enhance customer satisfaction and retention. Required Skills & Experience Associate degree or equivalent required.Proven experience in a customer service role, preferably in retail or hospitality.Strong leadership skills with the ability to inspire and motivate a team.Exceptional communication and interpersonal skills.Problem-solving aptitude and capacity to handle stress in a fast-paced environment.A commitment to maintaining high standards of service excellence. Additional Qualifications Mid-level experience in customer service.Understanding of health & safety standards and ability to enforce them.Familiarity with customer management systems.Ability to interpret operational metrics and report status concisely to managers. At View Cleaners, we offer a supportive and friendly work environment where your talents can shine. If you are passionate about providing top-notch customer service and want to grow with us, we would love to hear from you!