Customer Service Representative
Venture Tech Solutions, Inc. · Fort Lauderdale, FL · 1 wk ago
Customer Service$17/hrFull-time
Inbound Customer Service Representative
Cypress Creek Financial LLC provides state licensed consumer financial services.
Responsibilities
- Answer inbound calls from enrolled customers, identify customer needs and offer the most appropriate resource or resolution to address their needs.
- Ensure service delivered to our customers meets contractual goals and other Key Performance Indicators (‘KPIs’).
- Greet customers in a courteous, friendly, and professional manner using company specific procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Answer billing questions by talking through components of customer accounts.
Required Skills
- Time Management Skills: the ability to organize and manage multiple priorities.
- Outstanding organizational skills and great attention to detail.
- Ability to multi-task in a fast-paced environment is a requirement.
- Computer savvy: above average working knowledge of telephonic and CRM systems is important.
- Proficient in English/Spanish – Bilingual –preferred not necessary.
Benefits
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off/ training
- Vision insurance
Schedule
- Monday to Friday Monday to Friday 10:30 AM – 7PM, Saturday 9:00 AM – 5:30 PM
- One week day and Sunday
Supplemental Pay Types
- Bonus(es)
- Spiff(s)
Ability to Commute/Relocate
- Fort Lauderdale, FL 33309: Reliably commute or planning to relocate before starting work (Required)