Customer Service Representative

About the Role

The Customer Service Representative will process purchase orders from customers and supported sales representatives, monitor deliveries and inventory levels to ensure timely fulfillment, and provide responsive, high-quality customer service in line with established service agreements. This role adheres to regional guidelines and actively contributes to process improvement initiatives in collaboration with the Coordination team. The position is located in Carnegie, Pittsburgh, PA, and follows a hybrid work model.

Responsibilities

• Accurately and promptly enter purchase orders received from customers and sales representatives.
• Monitor deliveries, shipments, and inventory levels to ensure compliance with established timelines and agreements.
• Provide timely customer service by managing inquiries, requests, and requirements in accordance with the company’s service standards.
• Operate under regional guidelines, ensuring compliance with policies, procedures, and best practices.
• Actively participate in continuous improvement initiatives, collaborating with the Coordination team to optimize processes and enhance service quality.

Requirements

• Bachelor’s degree in Administration, Business, or related fields.
• 2-3 years or less of experience in customer service-related areas.

Skills

• Strong organizational and time-management abilities, with the capacity to handle multiple priorities.
• Accuracy and attention to detail when entering, reviewing, and managing customer orders.
• Ability to analyze issues, identify root causes, and propose effective solutions for customers.
• Solid interpersonal skills to collaborate with sales teams, logistics, finance, and other internal areas.
• Proficiency in Microsoft Office (Excel, Outlook, Teams) and other productivity tools.
• Customer-focused mindset with the ability to maintain professionalism under pressure.
• High sense of ownership and accountability in service delivery.
• Empathy and patience when handling customer concerns.
• Adaptability to fast-paced environments and operational changes.
• Natural collaborator, contributing to a positive team dynamic.
• Continuous improvement mindset, always seeking opportunities to optimize processes.

Pay

The estimated base pay range for this position is $50,000 - $70,000 annually. Actual pay will be determined based on education, certifications, experience, qualifications, skills, and geographic location. This position is eligible to participate in a short-term incentive program.

Benefits

• Medical, HSA, dental, and vision insurance.
• Life and AD&D insurance.
• Accident, hospital indemnity, and critical illness insurance.
• Short- and long-term disability.
• Employee Assistance Program (EAP) and identity theft protection.
• Paid time off and Parental Leave.
• 401(k) with company match.

About Vantage

Vantage provides natural solutions to customers’ technical performance and marketing needs through a unique combination of chemistry, application expertise, and service. Underpinned by a broad portfolio of formulations, ingredients, and actives built on sustainable oils, fats, and their derivatives, Vantage targets markets such as personal care, food, surface treatment, agriculture, pharma, and consumer and industrial performance.

Headquartered in Deerfield, IL, Vantage operates in 11 countries worldwide and employs over 1,000 professionals focused on delivering exceptional customer experiences. The company fosters a dynamic, people-centered culture that values collaboration, diversity, and continuous improvement, empowering employees to drive innovation and achieve shared success.