Customer Service Representative

If you are a forward-thinker interested in fostering a dynamic and supportive environment, we are searching for a Customer Service Representative to join our GAL team at Vantage Elevation.

About Us

Vantage Elevation, LLC is North America’s leading independent manufacturer of elevator components and systems. Vantage is comprised of eight business units including GAL Manufacturing; GAL Canada; Hollister-Whitney; Elevator Controls; Courion; Bore-Max; Thames Valley Controls and Vertical Dimensions. Through its brands, Vantage supplies almost all electro-mechanical devices used in contemporary elevators. The Vantage group employs over 900 staff in multiple locations across the United States, Canada, and United Kingdom.

Responsibilities

• Provide superior service by understanding and responsively satisfying customer requirements
• Manage high-volume customer communications and order processing
• Provide customers with product knowledge and usage information
• Investigate and assist in resolving order discrepancies, shipping issues, and customer concerns
• Make recommendations to business unit on matters impacting account service such as inventory, chronic problems, and unique requirements
• Maintain accurate documentation in company systems
• Understand GAL’s best practices to help customers identify the correct person to speak to
• Knowledge of customer preferences
• Act as customer liaison between internal GAL departments (Production, Scheduling, Engineering, Logistics, etc.)
• Follow established procedures and service standards to ensure consistency and accuracy

Requirements

• Associate’s degree required, bachelor’s degree preferred
• 2+ years of experience in customer service, order management, or administrative support
• Experience working with CRM, ERP, or order entry systems; familiarity with order lifecycle management preferred
• Proficiency in Microsoft Office (Outlook, Excel, SharePoint, etc.)
• Self-directed with ability to prioritize tasks, manage time effectively, and handle multiple responsibilities in a fast-paced environment
• Strong phone presence and written communication skills
• Strong problem-solving and decision-making abilities

Benefits

• Medical/Dental/Vision/Life Insurance
• HSA
• 401(K) with company match and non-elective contributions
• Commuter Benefits (NYC)
• Generous Paid Time Off (PTO)
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Plum Benefits and more

Pay

Salary for New York City based applicants: $23.00 – $28.00 per hour (actual compensation will be determined based on experience, location, and in keeping with local legislation).

Schedule

Full time, day shifts generally 8:00 AM – 4:30 PM.