Customer Service Representative
About Vantage Aviation
Vantage is a fully integrated, multi-vertical business aviation firm specializing in private aviation services. Services include hangar leasing, fuel and ground handling support, aircraft management and charter services, flight training schools, and turbine maintenance services. Vantage Aviation is a private equity-backed firm focused on acquiring and developing FBO, MRO, and 135 charter businesses across North America.
Position Summary
The Customer Service Representative (CSR) is responsible for providing professional service and assistance to aviation customers at Vantage Aviation's facilities. This role involves greeting customers, processing purchases and fuel transactions, coordinating transportation, and maintaining a professional front desk environment.
Requirements
Strong verbal and written communication skills
Ability to multitask effectively in a fast-paced environment
Comprehend and perform basic math functions
Willingness to work evenings, weekends, and holidays as required
High school diploma or equivalent
Ability to pass a background check and drug screen
Preferred Qualifications
1+ year of experience in hospitality, customer service, or a related field
Some aviation experience
Experience with telephone systems, computers, cash registers, and point-of-sale (POS) equipment
Ability to maintain records in a well-organized manner
Some college education preferred
Benefits
Medical, dental, and vision insurance
HSA with company match for applicable plans
Company-paid Short-Term Disability and Basic Life and AD&D
Paid time off
401(k) with company match
Employee Assistance Program
Working Conditions & Physical Demands
Work in a busy front desk and aviation operations environment
Prolonged periods of standing, sitting, and computer use
Ability to maintain focus and accuracy in a fast-paced setting
Ability to lift, carry, and pull up to 20 pounds
Reasonable Accommodations
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions without imposing undue hardship on the organization. Contact HR@vantageair.com for more information.
Confidentiality & Disclosure
Vantage Aviation is an Equal Opportunity Employer committed to fostering an inclusive workplace and providing reasonable accommodations to qualified individuals with disabilities. This job description outlines essential functions and reasonable accommodations. Violations may result in disciplinary action, up to and including termination.