Customer Service Representative

About the role

Vantage Aviation is a fully integrated, multi-vertical business aviation firm specializing in private aviation services, including hangar leasing, fuel and ground handling support, aircraft management and charter services, flight training schools, and turbine maintenance. We are a private equity-backed firm pursuing FBO, MRO, and 135 charter acquisitions and development opportunities across North America, focusing on delivering highly integrated, full-service offerings that meet the highest industry standards.

The Customer Service Representative (CSR) is responsible for day-to-day front desk interaction with aviation customers at Vantage Aviation’s FBOs. This role plays a key role in delivering world-class customer service while supporting daily FBO operations in a fast-paced and dynamic aviation environment.

Responsibilities

• Greet and welcome all customers to Vantage Aviation, providing professional service and assistance
• Accurately receive, dispatch, and process customer purchases and fuel transactions
• Collaborate closely with pilots and team members to meet or exceed customer service expectations, including coordinating transportation, assisting with lodging, and handling passenger baggage
• Maintain a working knowledge of the facility, available services, and surrounding area
• Replenish supplies across all areas—including customer-facing spaces, the lobby, office, and restrooms—as needed, ensuring compliance with Vantage standards for complimentary beverages and guest amenities
• Utilize computers, radios, and point-of-sale systems as part of daily operations
• Maintain a professional, organized, and customer-focused front desk environment
• Perform other duties as assigned

Requirements

• Strong verbal and written communication skills
• Ability to multitask effectively in a fast-paced environment
• Ability to comprehend and perform basic math functions
• Willingness to work evenings, weekends, and holidays as required
• High school diploma or equivalent
• Ability to pass a background check and drug screen

Preferred Qualifications

• 1+ year of experience in hospitality, customer service, or a related field
• Some aviation experience
• Experience with telephone systems, computers, cash registers, and point-of-sale (POS) equipment
• Ability to maintain records in a well-organized manner
• Some college education preferred

Working Conditions & Physical Demands

• Work performed in a busy front desk and aviation operations environment
• Prolonged periods of standing, sitting, and computer use
• Ability to maintain focus and accuracy in a fast-paced setting
• Ability to lift, carry, and pull up to 20 pounds

Benefits

• Medical, dental, and vision insurance
• HSA with company match for applicable plans
• Company paid Short-Term Disability and Basic Life and AD&D
• Paid time off
• 401(k) with company match
• Employee Assistance Program